5. COMPLAINT ABOUT BILLING ERRORS

Amit Chaudhary
302, Silver Oaks Apartments
Pune, Maharashtra 411007
Email: amit.chaudhary@example.com
May 16, 2024

Customer Service Manager
Pune Electric Supply Company
Shivajinagar, Pune, Maharashtra 411005

Subject: Correction Request for Billing Errors on Account Number 123456789

Dear Sir/Madam,
I hope this letter finds you well. I am writing to you regarding a recurring issue that has become a source of significant concern for me as a customer. For the past three billing cycles, I have noticed considerable discrepancies in the electricity bills for my residence, Account Number 123456789, located at 302, Silver Oaks Apartments, Pune.
The bills for the months of March, April, and May 2024 have reflected unusually high electricity usage, which does not align with my actual consumption patterns. To put this into perspective, the billed amount for these months has been approximately 50% higher than the average of my previous bills, despite no change in my living situation, appliance usage, or the number of occupants in my home.
I have taken the initiative to conduct a self-assessment of my electricity usage and have also consulted an electrician to ensure that there are no internal issues, such as leakage or faulty wiring, that could lead to increased consumption. The findings have confirmed that my usage remains consistent with past records, leading me to believe that there has been an error in the billing process on your end.
Given the impact of these overcharges on my financial obligations, I respectfully request a thorough review and correction of my bills for the mentioned periods. Additionally, I would appreciate if your team could conduct a meter reading audit to verify the accuracy of the consumption data being used for my billing.
I trust that the Pune Electric Supply Company values its customers and their satisfaction and will take prompt action to resolve this issue. I am available for any further information you might require and am open to scheduling a meeting or a visit from your technicians to facilitate the resolution of this matter.
Please consider this letter as a formal complaint, and I kindly request a written acknowledgment of its receipt and a summary of the steps you intend to take in response. I look forward to your prompt and positive action in rectifying these billing errors.
Thank you for your attention to this matter.
Warm regards,

Amit Chaudhary
Account Number: 123456789
Contact: +91 98765 43210