11. Letter of Apology for a Shipping Delay

Anita Mehraf
Customer Service Manager
QuickShip Logistics Pvt. Ltd.
Plot No. 47, Sector 18
Gurgaon, Haryana 122008
Email: service@quickshiplogistics.in
Phone: +91 124 9876 5432

March 27, 2024

Mr. Rohan Patel
Director, Patel Electronics
Shop No. 5, City Plaza
Jaipur, Rajasthan 302001

Dear Mr. Patel,
I am writing to you on behalf of QuickShip Logistics Pvt. Ltd. regarding your recent shipment with us, tracking number #QS123456789, scheduled for delivery to your store in Jaipur. I sincerely apologize for the unexpected delay in the shipment of your goods, which, I understand, has caused significant inconvenience to your business operations.
The delay was due to unforeseen operational challenges at our distribution center in Delhi, compounded by adverse weather conditions that disrupted our scheduled deliveries. Please know that we take full responsibility for this setback and are taking immediate corrective measures to ensure that such incidents do not occur in the future.
We value the trust you place in QuickShip Logistics to handle your shipping needs, and we deeply regret any trouble this delay has caused you and your customers. To mitigate the impact of this delay, we have prioritized your shipment for the next available delivery, which is now rescheduled for delivery on March 29, 2024. Additionally, as a gesture of our commitment to customer satisfaction and to apologize for the inconvenience caused, we are waiving the shipping fees for this particular order.
Our team is closely monitoring the situation to ensure that your shipment arrives as swiftly as possible. We will continue to provide you with updates until your goods are successfully delivered. Furthermore, we are reviewing our logistics and operations processes to implement improvements that will prevent recurrence of such delays.
Mr. Patel, we appreciate your understanding and patience in this matter. We are committed to providing you and all our clients with reliable and efficient service. Should you have any further concerns or require additional assistance, please do not hesitate to contact me directly at service@quickshiplogistics.in or +91 124 9876 5432.
Thank you for your continued partnership with QuickShip Logistics. We look forward to serving you better in the future.
Sincerely,

Anita Mehra
Customer Service Manager
QuickShip Logistics Pvt. Ltd.